Question: Although you have spoken about “Heart” and “Briefcase,” we do not understand how we get at those issues [in the interview]? Are those found through the CA [Cognitive Assessment] or elsewhere? Could you provide some assistance?


Heart & Briefcase are not found in either of the PI assessments (Behavior or Cognitive).

“The whole person shows up at work: Head, Heart, Briefcase.” [Click to Learn more about Head, Heart, Briefcase.]

By digging into the Resume, and via interviews and reference checks, you can assess the Briefcase.

Namely: How complete is their existing skillset in terms of what they NEED for the job compared to what skills will you have to build for them to succeed?

That answer will also define your onboarding program from a skills standpoint.

But Briefcase alone won’t deliver predictable success.

With PI you can assess the Head in 2 ways – behavior and cognitive.

Consider: How are they wired to do the work? and How complex is their capacity for learning agility?

The Predictive Index assessments provide data for these two aspects of how someone is wired for work.

Heart, however, is not measured by the PI assessments, nor is it easy to assess from a resume.

Heart is a specific lens of those qualities, characteristics, and values that exhibit themselves through our interests and choices.

There are 4 that I use. These are my own recommendations: Coachability, Curiosity, Resilience, and Empathy.

Here is a brief description of each and associated interview questions to consider:

1. Coachability: What is the person’s level of self-awareness and growth mindset to continuous learning and blossoming as a person?

Q: Tell me about a time when you received feedback from a peer or a manager. What was the situation and why was that feedback meaningful to you?

2. Curiosity: Similar to coachability, in terms of growth mindset, but also openness to new experiences and not being judgmental in terms of one way to do things. Can show up as varied interests and a “tinkering” mindset. Clever and creative can also illustrate curious mindset.

Q: What books have you read lately that you really enjoyed?

Q: What do you do for fun? What’s your favorite hobby right now?

3. Resilience: Able to handle frustrating situations with grit and determination. Exhibited as tenacity, stick-with-it behavior. Emotional regulation in times of frustrating conversations or disappointments.

Q: What has been your biggest failure at work and what have you learned from it?

Q: Describe a time at work when things were very frustrating and not going well. How did you handle it and what did it teach you?

4. Empathy: The ability to understand how others might be experiencing a situation emotionally and being able to exhibit compassion in the way they talk about things and situations involving others.

Q: Who or what inspires you?

Q: Tell me about a time when you had to have a difficult conversation with someone. How did you approach the situation and what was the toughest part of it for you? What do you think was the toughest part of that conversation for the other person?